Disclaimer

Turn Around Time  

The turnaround time on your order starts when you’ve paid in full, we have all information required to complete your order (all artwork, etc.) & your mocks have been approved. Delay in receipt of *any* of this info could result in production delays. Most mocks are sent within 1-3 days, after receiving payment and all necessary information. Our current turnaround time is approximately 7-10 Business Days Average. This time frame excludes shipping if necessary. Complex orders/add-ons may increase turnaround. Delay in approval of mock-ups could also result in production delays.  

 Pick Up 

When your order is ready for pick-up we will contact you and let you know. We ask each customer to look over each item to ensure that everything is correct. Once items are approved we will give you the order form to sign stating that each item is to your satisfaction. Your signature ensures you are satisfied with your order and nothing further needs to be done or corrected. Once signed no changes will be done unless it’s an error made on  Ubigts behalf. 

If Ubigts made an error you are allotted a 72 hour window to contact us so we can make sure we correct any mistakes that we may have over looked or missed in the process of completing your order. 

Rush  

If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of our control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate. 

 

Minimums-  

Screen printing- 12 pieces minimum 

Embroidery- 1 piece minimum  

Vinyl- 1 piece minimum (Custom Apparel)  

 Art 

All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Ubigts will not be responsible for poor quality printing due to poor artwork. Ubigts is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it. 

 Art work/Mockup Approval All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Ubigts will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays. 

Stock Items  

Ubigts is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item. 

Cancellations 

Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order. 

 Pricing  
Ubigts reserves the right to change pricing without notice. 

 Garment disclaimer  

Ubigts is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important. 

Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it’s initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn’t sell (purple shirts aren’t selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, Ubigts cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please let us know. We will be glad to provide you with any information that may help you avoid this issue. 

 Satisfaction Clause 

Ubigts will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly show you some samples in our store front located at Ubigts in midtown of Oklahoma City.  

 Quality Assurance  

We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Ubigts will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Ubigts also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Ubigts does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer. 

 Claims and Reprints 

We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email info@ubigts.com to submit your claim. If Ubigts is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate. 

We will require that you ship or bring in the the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). Ubigts will not be responsible for any shirts sold or given away prior to returning the order. 

 

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